Spending too much on recruitment, payroll or global HR?
Our verdict
Infotree Global is a talent solutions company founded in 2002 in Canton, Michigan. It works in over 150 countries across 5 continents, partnering with Global 1000 firms, government agencies, and nonprofit organizations.
Pros
- Good global reach and experience across many countries
- Generally positive work-life balance
- Supportive management and friendly work environment often mentioned
- Regular and on-time pay, especially for contract work
Cons
- Benefits (health, leave, extras) can be limited or only as required by law in some regions
- Salary or compensation sometimes viewed as low compared to market / role expectations
- Communication issues: delays, inconsistent or unclear info from management or HR
How is this calculated?
We calculate the Overall Rating by combining the ratings of several testing categories.
Learn more by reading our testing and review methodology.
Monthly fees
ACH/SWIFT
Infotree Global Solutions is a service provider based in Michigan that was founded over two decades ago, in 2002. Since that time, it has expanded impressively, growing from a small core team to a staff of around 1,700 people, including over 400 recruitment and staffing experts. It has also been able to set up offices around the USA and in Canada, Mexico, the UK, Poland, Costa Rica, Ireland, and India. Infotree is a privately held company that has received private equity funding of over $6 million to date. It now offers software-as-a-solution (SaaS)-based services to help its clients manage their staffing and employee needs in more than 150 countries worldwide.
Overview
Infotree’s services are focused on small and medium businesses (SMBs) that need staffing and HR support but don’t have the resources or desire to set up their own HR departments. However, it also supports some enterprises and government entities. Infotree helps its clients outsource many functions so they can stay streamlined and agile. Among the services offered by this provider are EOR, global payroll, independent contractor management, contract staffing, permanent placement, and statement of work services. Infotree’s pricing is not available online, but potential clients can instead ask for tailored quotes for the services they require.
In this Infotree review, we’ll take a deep look into this provider’s pricing, platform, and range of services to help you decide if Infotree Global Solutions is the best partner for your organization’s needs.
Key Features
Infotree has been working in the EOR, staffing, and global HR space for over two decades. During this time, it has gained crucial international experience and expanded its services to include the following:
Employer of Record (EOR)
One of the most important services that Infotree offers is its EOR or Employer of Record service. This service helps clients hire employees in countries around the world where they don’t own legal business entities. This is possible because Infotree owns entities itself and partners with third-party entities to create a broad network that covers over 150 countries.
These entities hire your employees for you, entering directly into contracts with them and becoming their legal employers. While the employees are contracted to work for you, Infotree takes on responsibility for maintaining compliance with all applicable tax and labor laws in the countries where they work.
When new employees are hired, they are immediately added to the Infotree platform. Infotree creates your payroll and adds employees to it, no matter where they are in the world. It assigns each of them an automatic calculation based on their salary, tax obligations, and mandatory benefits. When you come to the end of a pay period, it will calculate their earnings and deductions, pay their personal income taxes and social security contributions to the correct authorities, and pay their salaries. It also manages their benefits, leaves, and other HR concerns as long as you keep them employed.
Infotree doesn’t give its prices online, but our research has uncovered a possible price of $299 per employee per month. While this is below average, it’s not clear which services are included and which countries this price applies to.
Global Payroll
If you own entities around the world, you can legally hire employees on your own. That doesn’t mean, however, that you’ll have all the tools, resources, and experience necessary to manage payroll in multiple jurisdictions and languages. Instead, you can engage Infotree to manage this complicated function on your behalf. As with the payroll processing performed via its EOR services, this provider will create your payroll and add all your employees to it. As their worksite employer, you’ll need to record their time and attendance data and share this with Infotree at the end of each pay period. It will use this data to run payroll, calculating each employee’s earnings and deductions. It will then pay them their salaries, usually by bank transfer, and can also manage tax and social security payments on your behalf.
Infotree creates custom pricing for global payroll services based on the number of employees you have and the countries where they work.
Independent Contractor Management
If you don’t need full-time employees but still want to access international talent, you can also consider the independent contractor (freelancer) solutions offered by Infotree. This provider helps you hire, manage, and pay contractors worldwide, also in over 150 countries. Rather than a regular payroll, Infotree keeps a list of your active and inactive contractors and lets them send invoices directly through its system. When you receive these invoices, you can pay them through Infotree, which will transfer the funds to each contractor and keep records of these transactions. The provider’s platform keeps these payments accurate and timely, and it functions in compliance with IRS regulations in the US.
While again, Infotree doesn’t give its prices publicly, we’ve uncovered a possible price of $29/contractor per month for these services. While this is quite affordable, it’s not clear if this price applies to all countries where you could hire contractors, or if the company assesses any additional transfer or currency fees.
Contract Staffing
If you’re looking for full teams of workers to help you, Infotree can deliver contract staff teams for short or long durations. This service starts with you making a request that includes the size of workforce you require, the skills and certifications they need, and the country (of the 150 where they operate) where you need employees. Infotree then uses its local talent pools to fill your order. It pulls together teams of appropriately skilled workers and enters into a contract with them for a set duration or work target. This allows you to access anywhere from one expert to a team of hundreds of workers, while paying them only for the time period you need them.
These contract staff work not for you as the client, but directly for Infotree, and this means that it also takes care of their HR needs, payroll, benefits, and taxes. The provider uses special Consultant Care Groups to manage HR for the workers you contract, freeing you from the burden of extensive administration. These contracts are negotiated on a case-by-case basis, depending on the needs of the client. Infotree specializes in providing contract workers in the aerospace, automotive, consumer goods, digital, engineering, financial services, government, healthcare, ICT, life science, and manufacturing industries.
Infotree provides a wide range of benefits for its contract staffers, which it manages on its own. These benefits include health, dental, vision, disability, and life insurance; 401(k) plans; and paid time off.
Permanent Placement
If you need employees long-term, Infotree offers recruitment services for direct placement with your organization as well.
Focusing on the same main industries as it does for contract staffing, Infotree assesses your needs and defines your ideal candidates. It then dips into its international candidate pool and may also advertise to find candidates who match this ideal. It performs interviews for you or assists if you wish to perform them yourself. After you make your selections, Infotree negotiates salary and working conditions with them, then helps you create contracts and onboard your new workers.
Statement of Work Services
Many clients require help with their planning and contract management. Infotree’s Statement of Work (SOW) service helps to outline projects to keep all stakeholders on the same page. It defines the scope, timeline, objectives, costs, quality standards, and deliverables of a project so that you can lay out milestones and measure the work performed by the experts you’ve employed to do it. This helps you create legal documents to control workflows and protect both you and your contractors or service providers. This service is assessed on a case-by-case basis, with fees relating to the size and complexity of each SOW created.
Platform
Like most competitors in the EOR and staffing space, Infotree bases its service provision around its cloud-based digital platform. This platform lets clients see staff profiles, manage their entitlements, and make requests for contract staff, among other functions. However, this platform isn’t as extensive as many out there and cannot be used as a standalone HRIS (human resources information system). There are no pre-built integrations with other software available, and the platform is not ISO27001 certified or compliant with SOC2 security protocols. Support from Infotree is also limited. It’s generally available during the business hours of its offices internationally, but not 24/7 or even 24/5, which would be very useful to most clients.
Resources
Unlike most competitors in this space, Infotree offers few free resources for potential clients and contract staff. Aside from some success stories and customer profiles, the only resource it offers on its website is a job board that client vacancies are posted on. These jobs, almost all in the US, can be searched by job seekers who can then apply for them through Infotree, but not directly with the client.
Infotree is lacking a lot of the useful resources that most competitors provide, including country guides for hiring abroad, various staffing cost calculators, and a resource library with articles on a wide range of HR topics.
Infotree Global Solution Pros and Cons
All HR service providers offer a unique combination of services and a certain way of providing them for their clients. This unique combination creates advantages and disadvantages that are specific to that company, and Infotree Global Solutions is no different. The pros and cons it creates for its clients include:
| Pros | Cons |
|---|---|
| User-friendly platform: Infotree’s platform is intuitive and easy for new users to get used to. It’s also very uncomplicated, meaning that the learning curve is almost flat. | No fees posted online: While we’ve potentially uncovered some of Infotree’s starting prices, its fees are not clearly provided online. This means that potential clients need to take valuable time to give their information and receive quotes before selecting this provider. |
| Global coverage: Infotree works in over 150 countries to provide EOR, contract staffing, and other services. This offers its clients the option of hiring talent from around the world through a single provider. | No software integrations: Many of Infotree’s competitors provide dozens or even hundreds of out-of-the-box integrations with other software applications. Infotree’s platform doesn’t offer any pre-built integrations, making it limited in data sharing across apps. |
| Recruitment: Most service providers that handle EOR services don’t also do recruitment. Infotree’s permanent placement and contract staffing solutions help employers find the talented workers they need as well as hire them. | No mobile app: A mobile app would help clients manage their employees and contract staff needs while on the go, but Infotree doesn’t currently offer such an app. |
| Global payroll services: For clients that own entities around the world, Infotree provides support with the complicated processes of managing payroll in different languages and countries. This enables them to greatly reduce their administrative burdens and focus on their core processes. | Limited platform functions: While many competitors offer platforms with extensive functionality that can be used as standalone HRISs, Infotree’s platform is very basic and limited. |
Unique Selling Point
Infotree Global’s unique selling point is its recruitment and contract staffing solutions. While most EORs avoid recruitment services, Infotree helps clients fill the permanent and temporary positions they require to power their international businesses.
Overall Assessment: Infotree Global Solutions
Infotree Global Solutions has worked in international hiring for over two decades and has gained a wealth of experience that helps it provide recruitment, staffing, and HR services tailored to its clients’ needs. While this provider’s prices aren’t readily available, research suggests that they’re below average, making this an affordable provider in both the US and international markets. While Infotree’s platform is highly limited, it provides clients with more direct help through its recruiters and other expert staff. Companies that also need help managing payroll for their entities around the world may also find Infotree a good choice to partner with.
Frequently Asked Questions
Yes, this provider includes global payroll as one of its international services, available in over 150 countries worldwide. This service manages employee pay, tax withholdings, and mandatory deductions for things like social security contributions.
No, at present, this provider’s platform doesn’t offer any pre-built integrations with accounting or other software to help with the smooth transfer of data across your tech stack.
Yes, Infotree manages recruitment in two different ways. It fills temporary vacancies with contract staff that can be hired for specific projects or seasonal work. If you need to fill vacancies with full-time employees, it also performs permanent placements, drawing on the skilled workers it keeps in its talent pools.
