Spending too much on recruitment, payroll or global HR?
In this Employment Hero review, I’ll be exploring the HR services they have available. Unlike popular review sites, I’ll share my honest opinion of my experience using their services, along with some highlights on what I liked the most about their services and areas where I feel they need improvement.
To help you get a good idea of the platform and its capabilities, I’ll take a look at their pricing, their features, and anything that makes them stand out against their competitors in the HR tech sphere. I hope that this Employment Hero review can help you in your quest to find the perfect HR tool for your company.
Our Verdict
Employment Hero appears to us as a pretty solid all-in-one HR solution, offering a wide range of features that help teams streamline various aspects of HR management, including payroll, recruitment, performance management, and more.
Its affordable pricing starting from A$8 per month makes it accessible to businesses of different sizes, and its high user satisfaction ratings suggest that many users find value in its services.
Let’s dive in and see what else is on offer (and if it really is an all-in-one solution…)
Overview
Employment Hero is a global leader in providing comprehensive employment solutions, serving over 300,000 businesses worldwide. Founded in 2014 by Ben Thompson and Dave Tong, the company’s mission is to simplify employment processes and foster productivity.
Their innovative cloud platform has expanded beyond Australia to international markets such as New Zealand, the UK, Malaysia, and Singapore, focusing on making employment more manageable and rewarding globally. At the heart of their approach is Swag, their very own superapp designed to help employees address their financial needs and enhance their overall work experience.
With over 2 million active users and 300,000 businesses benefiting from their platforms and significant time-saving on HR administrative tasks (42% time saved on average), the company continues to pave the way in modern employment solutions, investing $25 million annually into research and development to support businesses and employees toward success.
Standout Features
1. HR Software & Employee Benefits
Employment Hero provides a comprehensive HR software solution that simplifies administrative tasks like managing employee data, leave requests, and performance reviews. It also offers a centralized platform for employees to access and manage their benefits, including healthcare plans, retirement contributions, and wellness programs, promoting transparency and engagement.
2. Payroll Software
Employment Hero’s payroll software automates the complex process of calculating salaries, taxes, and deductions, ensuring accuracy and compliance. With features such as automated timesheets, pay runs, and tax filing, it saves time and reduces the risk of errors, enabling businesses to efficiently manage their payroll operations.
3. Global Teams – Employer of Record
Employment Hero’s global teams’ feature helps businesses expand internationally by providing Employer of Record (EOR) services. It handles legal and compliance requirements for hiring remote workers in different countries, including payroll, taxes, and benefits administration, allowing companies to scale their global workforce seamlessly.
4. Applicant Tracking System
Employment Hero’s Applicant Tracking System (ATS) streamlines the hiring process by automating tasks like job postings, resume screening, and interview scheduling. It provides HR teams with the tools to track candidate progress, collaborate effectively, and make data-driven hiring decisions, ensuring a smooth recruitment experience.
5. Swag Employment Superapp
Employment Hero’s Swag Employment Superapp revolutionizes employee engagement by offering a range of perks, rewards, and social features. From employee discounts and recognition programs to social communities and wellness challenges, it fosters a positive work environment, boosting morale, productivity, and retention within the organization.
Pricing
Here’s a breakdown of the Employment Hero plans and optional extras:
HR Plans
Price Per Employee/Month
Features Included
Hiring Essentials
$0
Job board integration, candidate tracking & communication, paperless agreements, careers page
HR Standard
$8
Onboarding checklists, HR document library, VEVO checks, leave management, benefits and discounts
HR Premium
$12
Performance reviews, learning management system (LMS), custom reporting, asset register, expenses
HR Platinum
Custom Quote
Unlimited phone support, goal setting, custom branding, API access, optional extras such as Employee Assistance Program (EAP), HR Advisory Line, Learning Plus
Optional Extras
Price Per Employee/Month
Features Included
Employee Assistance Program (EAP)
$6
Confidential counselling service for personal or work issues
HR Advisory Line
$6
Access to HR specialists for advice on various issues
Learning Plus
$15
Premium e-learning content for employees
For a combined HR and Payroll solution, Employment Hero offers:
HR + Payroll Bundles
Price Per Employee/Month
Features Included
Payroll Standard
$6
Automated public holidays, terminations, imports and exports, accounting integration
Payroll Premium
$8
Pre-built modern awards, comprehensive reporting, flexible payroll management, and rostering features
Employment Hero also offers the flexibility to mix and match HR and Payroll services according to your business needs, with additional features like real-time reporting, shift swapping, and budgeting available in the Payroll plans. It’s important to note that minimum monthly costs and contract terms apply, and pricing is based on billable employee usage.
User Reviews
Capterra =4.4/5 (205 reviews)
Ease of Use4.4
Customer Service 4.1
Features 4.2
Value for Money 4.4
Trustpilot = 4.1/5 (39 reviews)
G2 = 4.5/5 (143 reviews)
Pros and Cons
Employment Hero Pros and Cons
| Pros | Cons |
|---|---|
| Very affordable Pricing: With plans starting from A$8 per month, Employment Hero offers cost-effective solutions catering to businesses of various sizes. | Limited Visa Support: While the platform provides various HR solutions, including document management and compliance tracking, the absence of dedicated visa support may inconvenience businesses dealing with international employee mobility and immigration matters. |
| Comprehensive Features: Employment Hero provides an extensive range of features covering HR, payroll, recruitment, performance management, and more, ensuring comprehensive support for businesses’ needs. | Integration Challenges: Some users have reported challenges with the integration between HR and payroll systems, suggesting potential issues in system compatibility and usability. |
| High User Satisfaction: Employment Hero receives high ratings for user satisfaction, ease of use, and value for money, indicating a positive user experience. | Customer Support Concerns: While Employment Hero offers various support channels, including email, phone, and chat, there have been instances where users experienced delays or inadequate responses, leaving room for improvement in customer support quality and effectiveness. |
Standout Features
What makes Employment Hero stand out is its comprehensive suite of employment solutions tailored to businesses worldwide. With a close focus on simplifying employment processes and improving productivity, Employment Hero offers innovative features such as Swag, a pioneering super-app, which is designed to address employees’ financial needs and enhance the overall work experience.
In addition to this, the company’s commitment to diversity, innovation, and excellence, coupled with significant investments in research and development, ensures that the company remains at the forefront of modernizing employment solutions, consistently providing tangible benefits to businesses and employees alike.
Video — Meet the Employment Hero Platform
Our Score
Remotepad team put our heads together, and we decided on this score by considering the following components in the following categories
8.9/10 Our expert score for Oyster
Our team came to this score by considering the following components in the following weightings:
| Employer of Record features | |
| Payroll features | |
| HR features | |
| Compliance features | |
| Platform features | |
| Pricing | |
| User reviews |
For each component, we gave Employment Hero the following score:
| Employer of Record features | /25 |
| Payroll features | /10 |
| HR features | /10 |
| Compliance features | /10 |
| Platform features | /10 |
| Pricing | /20 |
| User reviews | /15 |
Employment Hero HR Competitors and Alternatives
Remote People vs Oyster HR
Top provider for:
Global HR
Monthly fee per employee
From $299+
Remote vs Oyster HR
Top provider for:
Direct EOR solutions
Monthly fee per employee
From $599+
Final Thoughts
Employment Hero emerges as a powerful HR platform offering a comprehensive suite of solutions suited to businesses globally. From recruitment tools enhancing talent acquisition to payroll functionalities ensuring efficient compensation management, Employment Hero streamlines various HR processes.
With its extensive features, the platform empowers businesses to focus on their everyday HR operations while improving employee engagement levels and ensuring compliance with regulatory standards.
While Employment Hero provides a wide range of HR functionalities, we still think it’s essential for businesses to consider factors like their poor customer support, limited integration capabilities, and lack of specialized services such as visa support. However, Employment Hero remains a good choice for businesses seeking an all-in-one HR solution at an affordable price.
FAQ
Yes, Employment Hero offers seamless integration with a wide range of third-party software and tools commonly used in business operations. This includes accounting software, time-tracking tools, scheduling platforms, and more. Integration capabilities ensure smooth data flow between different systems, reducing duplicate entries and improving overall efficiency in managing various aspects of HR and business operations.
Ensuring data security and compliance is a top priority for Employment Hero. The platform adheres to industry-leading security standards and employs robust encryption protocols to safeguard sensitive information. Additionally, Employment Hero is compliant with data privacy regulations such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), providing businesses with peace of mind regarding the protection of their employees' data.
